Customer Feedback 1: Adam from the USA

K-Timber, a renowned name in the timber export industry, has built a reputation for delivering top-notch timber products and exceptional customer service. Understanding the value of customer feedback, we are excited to present the first part of a multi-part series that delves into the experiences of our valued customers. 

How We Met

We first connected with Adam, the dedicated owner of Craftwood Creations, through a recommendation from a fellow craftsman. Adam was in search of a reliable timber supplier to support his business, renowned for its unique handcrafted wooden furniture. He began following us on social media and send us an inquiry through email. 

From our initial conversation, Adam impressed us with the exceptional durability of his furniture products and we knew that our timber would be the perfect material for his products. 

Sales Process

After more discussion, we were amazed how he had thoroughly researched K-Timbers via the website, LinkedIn, and Facebook. He even followed every review we received on Google Maps and recognized that this is truly a trustworthy company. Very quickly, Adam scheduled a visit and came to our sawmill in Angola on July 23th 2023.

Here, we had our staff greet Adam with hospitality, from transportation to introducing him to the mill. The visit only lasted for 2 days but that was enough for Adam to see how we process our dimensional lumber and kiln dry them with great care to ensure the best quality. 

Upon returning from the trip, we discussed the contract further. Initially, he was reluctant about the payment terms, as we require a down payment of 20% of the total contract value.  

However, Tim, our area manager, clearly explained why a down payment is necessary for us to handle customs clearance and cover shipping costs. We also assured Adam that we would provide weekly updates on the manufacturing process by sending him pictures of the wood. 

Ultimately, we gained Adam’s trust, and he placed his first order of a 4ft container of Bilinga wood, six days after returning from the trip.

Feedbacks on the First Order

After the contract was signed, it took two months to complete the order, with every department at K-Timber working together to support Adam. 

Our staff at the sawmill worked hard to ensure the best wood quality and meet every deadline:

• 25m3 of Bilinga lumber is finished after 10 days
• The Air drying process took only 15 days, ensuring the moisture content under 18%
• The shipping time from Angola to California is 1 month 10 days.

Additionally, during the manufacturing stage, we provided weekly media updates that consistently met Adam’s expectations. 

Adam’s feedback has been overwhelmingly positive. “The quality of timber we receive from K-Timber is exceptional, making our job much easier and our products stand out” he says.

Conclusion

The experiences shared by Adam highlight the positive impact of K-Timber’s products and services. Looking ahead, we share ambitious goals with Craftwood Creations, aiming to support Adam as he expands his product line and reaches new markets. Together, we envision a future of continued growth and success

We invite you to share your experiences with K-Timber. If you are looking for high-quality timber and outstanding service, reach out to us today and join our growing list of satisfied customers.